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Appointments with SWS

All services are booked in advance. Student Wellness Service (SWS) does not offer any walk-in services.

Use our online booking system and select the respective service option:

You can call the SWS Triage hotline on 021 650 5620 for telephonic advice between 08h30–16h30 weekdays.

Also, see our Emergencies page for additional contacts and resources.

Cancellation of appointments

  • 24-hour notice is required for postponement or cancellation of appointments
  • Appointments are self-managed by the student and may be cancelled on the online booking system. The link to access and manage your appointment is provided in the confirmation email. 

Consultation fees

As per the student handbook "Student Support and Services" (available on the UCT Handbooks page), students who utilise SWS services are expected to pay a nominal consultation fee.

Medical appointments: There is a cost for all professional services rendered. The current rates are available from the Student Wellness Service reception. Students providing proof that they receive a financial aid package from UCT do not pay to see a medical practitioner when referred by a nurse, but they are still responsible for paying for medication dispensed and for certain tests and procedures. Medical treatment will still be provided if a student is unable to pay and in these instances the fee will be added to your student account. Should you require a referral to a private specialist or medical practitioner, it is your responsibility to pay for the services provided by that professional person or organisation. HIV testing, STI medication and basic contraceptives are free of charge.

Counselling appointments: All first time consultations are free. Thereafter, the cost is R100 per session. Payment options include adding to the student fees account, EFT, or card. In instances where the payment option selected is the fees account after consultation, fees will be added to your student account. This will reflect as 'Student Wellness' on your fees statement. Students will not be denied services if they are unable to pay. Students who are receiving financial aid from the National Student Financial Aid Scheme (NSFAS) are not charged for consultations with a practitioner. 

You have an emergency?

During office hours (08h30–16h00):
Phone 021 650 1020 for assistance from the Student Wellness Service Hotline.

All hours:
For medical emergencies, phone 010 205 3010 (ER24 UCT collaboration).
For mental health emergencies, phone 0800 24 25 26 (toll-free) or text 31393 for a call-me-back (UCT Student Careline).

See here for first steps in a medical/mental health emergency.

See also our Emergencies page for additional specialised services and contacts.